| FAQ |
| FAQ was brought together by using infcam. |
 |
Footage and images |
| Q: |
I want you to search for footage or images. |
| Q: |
I want to confirm the content of the footage. |
| Q: |
Quality? |
| |
|
Purchasing |
| Q: |
When can I download the data? |
| Q: |
Can you copy to a tape? |
| |
|
Payment options |
| Q: |
Can I cancel or change the order after purchasing? |
| Q: |
Can you issue a receipt? |
| |
|
Samples |
| Q: |
I can not see samples. |
| Q: |
I can not play with QuickTime. |
| |
|
Purchased footage or images |
| Q: |
I can not play with QuickTime. |
| Q: |
I can not download the footage that I purchased. |
|
| Footage and images |
| Q: |
I want you to search for footage or images. |
| A: |
You can search all footage and images online. |
| Q: |
I want to confirm the content of the footage. |
| A: |
When you click  icon, the details of the footage will be displayed. Also you can see the preview. |
| Q: |
Quality? |
| A: |
Please confirm it by downloading samples. Click here for download. *There is a difference in the quality according to shooting time or tape. |
 Page top |
| Purchasing |
| Q: |
When can I download the data? |
| A: |
After the payment is confirmed, we will send you a confirmation email message. After that you will be able to download it.
|
| Q: |
Can you copy to a tape? |
| A: |
Only downloading will be available. |
| Page top |
| Payment options |
| Q: |
Can I cancel or change the order after purchasing? |
| A: |
We will refuse all changes, cancellations, and the returned goods of the material.
|
| Q: |
Can you issue a receipt? |
| A: |
The receipt cannot be issued. |
| Page top |
| Samples |
| Q: |
I can not see samples. |
| A: |
Windows Media Player 9.0 or later version and more than 1.5M download speed is required to see samples.
|
| Q: |
I can not play with QuickTime. |
| A: |
We recommend to use Windows Media Player 9.0 or later. |
| Page top |
| Purchased footage or images |
| Q: |
I can not play with QuickTime. |
| A: |
Footage shoot with HD is down converted to SD, so you can not play it with QuickTime properly. Please confirm it with your nonlinear editing machine.
|
| Q: |
I can not download the footage that I purchased. |
| A: |
Please contact us from the inquiry form page. |
| Page top |
